- Delivered remote and phone support while managing incidents through Autotask PSA.
- Administered Microsoft 365 services including Entra ID, Exchange Online, Intune, Teams, SharePoint, Microsoft Defender XDR, and Purview.
- Managed Active Directory and Google Workspace environments, including user provisioning, password resets, security groups, domain joins, and account lifecycle management.
- Investigated and remediated endpoint security alerts using Huntress, SentinelOne, Microsoft Defender XDR, CrowdStrike Falcon, Trend Micro, RocketCyber, and SaaS Alerts.
- Responded to phishing incidents, account compromises, malware detections, and suspicious authentication activity by reviewing Entra ID and Google Workspace audit logs.
- Supported endpoint management with Intune, Jamf, Kandji, Apple Business Manager (ABM), and NinjaOne.
- Assisted with network and security administration for SonicWall, UniFi, Cloudflare, FortiClient, and Cisco Secure environments while documenting solutions and escalating complex issues when needed.
Experience
Security work inside real enterprise environments
Experience from managed IT, onsite enterprise support, and a cybersecurity internship — aligned with the work listed on LinkedIn.
- Delivered Tier 1 enterprise technical support for end users, troubleshooting and resolving hardware, software, operating system, and network-related incidents.
- Administered Active Directory as a Domain Administrator, managing user provisioning, access control, password resets, security groups, and account lifecycle management.
- Diagnosed and remediated client-side and server-side issues, ensuring high system availability and minimizing operational downtime.
- Deployed, configured, and maintained Windows endpoints, enterprise applications, printers, and peripheral devices while supporting enterprise IT infrastructure.
- Conducted credentialed Nessus scans, built DNS anomaly detection dashboards, and performed CIS Benchmark assessments across AWS environments.
- Performed threat hunting using Cloudflare logs in Kibana.
- Contributed to the development of security frameworks and created tabletop exercises simulating ransomware, phishing, and insider threat scenarios, enhancing incident readiness and security posture.
- Evaluated third-party vendors using Venminder and TrustCloud, aligning findings with the NIST Cybersecurity Framework to support compliance efforts.